FAQ's

  

Frequently Asked Questions


How do I Care for my Natural Stone?


We make it a point to educate our customers on proper stone care.  To keep your natural stone surfaces looking their best, follow some simple but important care instructions.  Download our Stone Care Guide for all of our care tips and information.  Stone Care Guide Click here 


We strongly recommend you use only quality products designated safe for natural stone.  Don't hesitate to ask us for recommendations.  Here are some other quick pointers to keep in mind.

  • Acidic liquids (wine, orange juice, tomato paste, a whole lot of other foods and just about all the cleaning products you buy straight off the grocery store shelf) will eat into marble, travertine, limestone, onyx, alabaster and some slates, leaving etch marks.
  • To minimize or prevent this and other kinds of damage to your natural stone surfaces download our free Stone Care Guide (above). 
  • Clean up spills as quickly as possible.  Do not rub a spill, simply blot it up.
  • Use coasters under glasses, particularly those containing alcohol or citrus juices.
  • Use place mats under dishes, glasses and silverware, which could scratch the surface.
  • Play it safe.  Use trivets or mats under hot dishes.  Do not set them directly on your natural stone.
  • Avoid using cleaners that do not specifically state they are safe for natural stone, not only on the stone, but also on items nearby.  For example, over-spray from cleaning mirrors, or drips or splashes from toilet bowl cleaners can easily damage the stone beneath or around them if they are not specifically stone safe.


What is a "pit"?  Will I have them in my countertops?


 Most stone has some degree of pitting, whether microscopic or visible to the naked eye.  With today's advanced processing, the natural pitting or tiny craters in granite are greatly reduced.  These natural pits pose no maintenance or wear issues.  The depth of these pits is virtually immeasurable, but still leaves the surface rough to the touch.  These pits can be removed making the surface smmoth again and the stone polished and resealed by a professional.
 

How much do you charge for your services?


As you can imagine it's going to depend on how much stone you have, the material, it's condition and what needs to be done to repair and restore your countertop.  However for a typical service call where we fix a few granite edge chips and fill in a few surface pits, then professionally polish and seal your kitchen granite, to bring out the luster, the cost is approximately $250 - $650.  That includes all materials, labor and trip charge for that service (some restrictions apply).  Please contact us for a free estimate of your specific situation.


Do you take credit cards?


Yes, we take all major credit cards.  Payment is expected at the time of the service unless other arrangements have been made in advance.


Will this process hurt my granite?


It is extremely unlikely that anything we do while repairing your granite will cause other problems.  Our business is repairing granite and if anything happened we would repair it at that time.  Stone is vary hard and durable, but it does chip and show wear,  it most likely took years before you needed our services.


Are you insured?


Yes, we carry a $300,0000 General Liability policy in the unlikely event something happened.


Are veins weak spots in the stone? 


 Not necessarily.  Some veins are strictly color variations in the stone.  However in some materials natural flaws can exist within the vein, which enhances the color and is characteristic of that stone.  Structurally, with today's processing, these materials do meet the strength requirements for countertop use.  


Help! I have a stain in my granite!
 

Many stains can be removed from your granite countertops.  You can call or contact us today and we will give you a free estimate to remove the stain(s) for you.
 

Will the polish on my countertops wear off over time? 


The polish on natural stone is not a topical coating but the surface of the stone itself.  However, granite with normal wear will lose its luster.  The polish is still there but the shine may need to be restored.  Call or email to setup a free estimate.  Marble, on the other hand, is a calcite which will react with acidic liquids, etching the polish.  Proper sealing and maintenance is more crucial with marble or limestone countertops. 


Can granite crack, chip or scratch? 


Yes, stone can crack, chip or scratch.  However this is usually caused by severe settling, accidents, excessive impact or abuse.  Most minor cracks, chippingor scrtches in natural stone can be repaired by a specialist.  If you happen to get a large chip, save the pieces and call or email us for a service call. Our service technician will come out and repair the chipped area. Many times, after the repair is complete, you can't tell a chip ever happened. 


 Are resins used in manufacturing and finishing countertops?


Yes, depending on the type of stone resins are used to give stone that smooth feeling.  These resins, like the stone itself can pit over time.  See an article in sStone World for more on this subject, click here.

Are some types of stone harder than others?

Stone varies in hardness with granite being the hardest and the others less so.  In order to scratch granite you would need to use something as hard as granite or harder.  Marble is a different story, cutting on marble will create cut marks.  Here is an article about marble click here.  While cutting on your granite top won't scratch the surface, it will dull your knife.  Because of this we recommend always using a cutting board. Should a scratch occur, it can be repaired without resurfacing the entire area.  In the event of a scratch, contact us and we'll send out a technician. 


For answers to other questions call Best Stone Repair, LLC at 970-805-0805 or click  fortcollinsgraniterepair@gmail.com  to send us an email.

 

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